What is Connect?
Connect is our online web portal that offers the following services:
- Claims Status Inquiry
- Provider Dispute Resolutions Status Inquiry
- Referral Submission
How Do I Register?
Click here to fill out the form. Our Connect team will set up your account, and provide you with the access and training materials that you will need to get started.
How Can I submit Claims or Encounters?
We’ve partnered with Office Ally in our efforts to go paperless. Office Ally allows you to submit all of your claims and encounters electronically. After they are successfully submitted, you can view them using Connect!
Click here to sign up for Office Ally. Please use the following payor ID’s:
- For Claims, please use payor ID PPM01 (PPM zero one)
- For Encounters, please use payor ID PPM02 (PPM zero two)
How Can I Get Training?
We offer training at our offices in Corona, phone-based training, and under certain conditions we may conduct an onsite visit for you and your staff. To learn more, contact the Provider Representative per your region below:
Provider Relations/Contracting:
Phone: 951-280-7700
Fax (Provider Relations): 951-372-9684
Vantage Medical Group
Inland Empire - Provider Relations Representatives
| Temecula Region, Corona and Riverside Proper | Velma Hamilton (951) 280-7807 |
| Cell (909) 241-1684 | |
| San Gorgonio Region, Coachella Valley High Desert | Maria Torres (951) 280-7804 |
| Cell (951) 204-9234 | |
| San Bernardino Proper, West End San Bernardino, High Desert | Silvia Guerrero (951) 280-7808 |
| Cell (951) 203-5510 |
San Diego - Provider Relations Representatives
| South Bay area | Ruth Marron (951) 280-7801 |
| Cell (619) 550-6685 | |
| North, East and Central County | Jaclynn Thompson (951) 280-7728 |
| Cell (619) 993-4241 |
Crown City Medical Group
Los Angeles County - Provider Relations Representatives
| Crown City Medical Group | Rita Nunez (951) 280-7821 |
| Cell (951)333-3928 |
Cal Care
Los Angeles County - Provider Relations Representatives
| Cal Care IPA | Cheryl Flynn (951) 280-7876 |
| Cell (626) 833-1034 |
LAMC
Los Angeles County - Provider Relations Representatives
| Los Angeles Medical Center | Oscar Iriate |
| Cell (213) 500-7276 |
Online Connect Training Material
We’ve broken down the main topics of using Connect into training documents. Click on a category below to learn more.
How Can I Get Help?
That depends on what you need help with:
Locked Out or Forgotten Password:
If you have locked yourself out of your account, or can’t remember your password, please call the Connect Customer Service hotline at (877) 814-9909. They will ask you the security question that you provided when you initially signed up, and if you can provide the correct answer, they will be able to reset your password. If you can’t provide the correct answer, the Connect Customer Service hotline will notify our Connect Support Staff, and we will verify your identity using information on file, and we will authorize the Customer Service Center to reset your password. This process is set in place to verify your identity, and protect confidential information. That is why it is important to remember the security answer you are providing when you initially sign-up.
Technical Problems:
If you can’t see claims or membership that you believe you should be able to see, you can follow these steps:
Make sure the date ranges you’ve entered are appropriate. For example, when searching for a claim or a referral, the search requires that you enter a service date range. If the service occurred in December of 2010, but your service search dates are 1/1/2011 through 2/1/2011, the search will not pick up the specific claim or referral you are searching for.
If you receive an error code:
Please submit your error code, your user name, your office name, along with a screen shot, and an explanation of what you were attempting to do to our Connect Support Team at ConnectSupport@ppmcinc.com
Please make sure to provide contact information so that we can get back to you. Remember, the more information you provide, the better our team will be able to resolve your issue.
If you Connect is down, or you are unable to reach the website because of network downtime, please notify us at ConnectSupport@ppmcinc.com with your user name, office name, and the time in which you experienced the downtime.